Troubleshooting | Device Unresponsive - Black Series Dimmer Switch
TLDR:
These instructions are broken into 2 different symptoms -- here are the abbreviated solutions:
- Symptom #1: Physical control of the switch = No, Remote control of the switch = Yes
- Tap the Config Button 8x (LED bar should turn Green)
- Symptom #2: Physical control of the switch = No, Remote control of the switch = No
- Pull air-gap out and push it back in (small button at the bottom left)
Symptom #1:
In this case, you can remotely turn on/off the switch (from your phone or hub) but you can't control it physically at the switch.
- To fix this, tap the config button 8x (LED bar should flash GREEN)
Symptom #2:
In this case, you do not have control of the switch either from your phone or at the actual switch itself.
- To fix this, pull out and push back in the air-gap switch located at the bottom left of the switch
Note: If your switch continues (or has done this repeatedly) to experience this issue, please let us know. The air-gap method is a temporary solution.
- If this is the case, can you let us know the following information in your ticket:
- What type of bulbs you are using (LED, CFL, etc), the approximate wattage and if possible, name-brand/model #?
- Are you controlling smart bulbs?
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